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Vodafone and Microsoft have announced a ten-year strategic partnership targeting more than 300 million businesses and consumers.
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Vodafone commits to investing $1.5 billion in Microsoft services over the next decade, with a primary focus on cloud and AI technologies.
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The collaboration aims to enhance Vodafone's customer experience using Microsoft's generative AI and to scale Vodafone's managed IoT connectivity platform.
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Key initiatives include redesigning Vodafone's customer interface with generative AI from Microsoft's Azure OpenAI service and establishing a new independent IoT company to connect 175 million devices worldwide.
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As part of the partnership, Vodafone will migrate its M-Pesa mobile payment service to Microsoft Azure, enabling the launch of new cloud-native applications.
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Vodafone plans to expand its enterprise services by offering new Microsoft services to small and medium-sized businesses.
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Microsoft's Copilot, an AI assistant for Microsoft 365, will be adopted by Vodafone, integrating OpenAI AI into apps like Word and Excel.