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Tata Consultancy Services (TCS) believes generative AI platforms like ChatGPT will not replace jobs, but create an "AI co-worker" to improve productivity.
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Milind Lakkad, TCS's CHRO, stated that the ChatGPT will take time to understand customer context and it won't change business models.
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Human assistance in industry and customer-centric job execution will continue to be crucial, He said.
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The amount of work done by human beings versus generative AI platforms will vary by industry.
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Generative AI will reduce the need for managerial talent but not lower down the hierarchy.
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He added, TCS is already using generative AI in "some pockets".
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Such tools will help improve productivity, consistency, reduce governance needs, up the pace of delivery, and reduce the need for peripheral functions.