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Customer experience company Sprinklr has laid off more than 100 employees, which is about 4% of its global workforce.
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The company is cutting its workforce in India, the US, and other regions, as it realigns its headcount amid the ongoing economic slowdown.
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The layoff drive began last week and affected employees across certain targeted regions, segments, and support functions.
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The move is part of a shift from a capacity-driven to productivity-driven business model.
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The company aims to focus on making it easier to sell and delivering profitable growth to the business.
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The decision did not impact any C-level executives.
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The company had 3,245 employees as of January 31, 2022, with 933 based in the United States and 2,312 based internationally.
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The current economic uncertainty is likely to push companies to cut back on non-essential expenses, including marketing and social media management, which may lead to a decrease in demand for Sprinklr's services.