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loanDepot reported a ransomware attack, revealing that around 16.6 million individuals had their personal information compromised.
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Following the January 6 attack, the company temporarily shut down some systems to contain the breach.
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Despite the incident, recurring automatic payments for customers were assured to be processed, albeit with delays in payment history updates.
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Various online portals, including MyloanDepot, HELOC, and the mellohome website, were offline, and payments via the servicing customer portal were unavailable.
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Days later, loanDepot confirmed the ransomware attack, acknowledging that files on compromised devices were encrypted by malicious actors.
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The company has made progress in restoring loan origination and servicing systems, including customer portals.
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loanDepot warned customers about potential phishing attacks and identity theft attempts, given the sensitivity of financial and bank account information stored.
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The company, however, has not disclosed the specific type of customer personal information accessed in the breach.