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Recent news stories have provided a glimpse into the increasing pressure that fake Emergency SOS calls from iPhones, and Apple Watches are putting on 911 dispatchers and first emergency responders.
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The New York Times is the most recent to cover this problem, focusing on false alarms from iPhone or Apple Watch users who ski in Colorado.
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This subject has been the subject of reports over the years.
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In November, an article revealed that skiers from Park City, Utah, had accidentally activated Crash Detection while skiing and snowboarding.
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Crash Detection is innovative feature that is exclusive on Crash Detection is a new feature exclusive to iPhone 14 and Apple Watch Ultra that detects whether you've been involved in a car accident. Then you can call 911 on your behalf.
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In this latest report from The New York Times, dispatchers for 911 say they are becoming increasingly inundated with “false, automated distress calls from Apple devices owned by skiers.”
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In Summit County, Colorado, for example, first responders say these false alarms could “desensitize dispatchers and divert limited resources from true emergencies.”
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“My whole day is managing crash notifications,” said Trina Dummer, interim director of Summit County’s emergency services, which received 185 such calls in the week from Jan. 13 to Jan. 22.
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Ms. Dummer said that the onslaught was threatening to desensitize dispatchers and divert limited resources from true emergencies.
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“Apple needs to put in their own call center if this is a feature they want,” she said.