SupportLogic is a complete Support Experience management platform designed to raise customer support operations. It provides features such as Escalation Management, Sentiment Analysis, Backlog Management, Intelligent Case Routing, Proactive Alerts, Account Health Management, Swarming & Collaboration, Customer Support Analytics, SLA/SLO Management, Text Analytics, Automatic Quality Monitoring, Predictive CSAT and CES Scores, Agent Coaching, Voice Analytics, Case Summarization, Priority Assist, Case Response Assist, Translation Assist, and Screen Recording.
Moreover, it incorporates Predictive and Generative AI for Customer Support to predict and prevent escalations and act on customer feedback in real time.
| AI Tool Name: | Supportlogic |
| Category: | Best AI Customer Support Tools |
| Features: | Escalation Management, Sentiment Analysis, etc |
| Cost: | Contact for Pricing |
Similar AI Tools
- Supportal
- Support Guy
- OneTone.ai
- Frame
- Aide
- Playbooks
- Tekst.ai
- Jochem.ai
New AI Tools You May Like
- AIChatbot
- Review Summarizer
- ChatSpark
- VatchAI
- InsertChatGPT